empire flooring atlanta reviews Options

I wouldn’t recommend your business to put carpet in the Doggy property. The function was terrible and they don. treatment. The salesman was just as poor. I referred to as him 6 moments and he never bothered to call back. Its been a nightmare. I’m inside a wheelchair And that i must stage around extension cords at any time wherever I'm going.

I'd unquestionably prefer to talk to those who review the installation process in Northern California to debate our situation in depth in the hope of having it fixed.

Spoke with a few lady who initially refused to supply aid after which you can explained will pay for 50 percent but after acquiring Specialist plumbers test it out floor is WARPED, damp all around so this leak has become occurring a very long time.

Now Here's exactly where it definitely receives bad, Friday waited around all day no service, Surprise, the installers all over again went the incorrect residence all over again, identified as service Dept once more, long wait, I had to encourage them which i was household and are available to find out they went to my mom’s dwelling yet again (across city) She's not at your home. Ok hold out it will get even worse. I talked them no service Dept. and established the installation day for the following Monday, The installers connect with me and tell me that they will be at your house among 1pm-3pm, very well you could’t think it but I can 3pm no one experienced showed up. Certainly I realize you happen to be laughing now but once again they went to the wrong address. identified as Service Dept yeah suitable, they explained to me that I was scheduled for installation for Nov 19th, (The working day my mother was to own her carpet mounted) will you be kidding me not yet again.

twelve/six/2017 Wednesday Called customer service again all over again waiting around on supervisor for getting on line Janice transferred me to Lisa below in Philly and now Justin is hunting down my paper work and they're stating the crew on Monday did not submitted the paper function I even now want my money back and I need this solved this weekend. Not one person understands that I simply cannot use my kitchen for cooking as every thing from my family room and eating place is in my kitchen.

12/eight/2017 3:50pm till 4:32pm General Manager ticket # 1-2925075011 a customer again no this is not fantastic as I won't be obtainable. My time line for availability is earlier. I instructed her to study many of the phone calls I have performed since the 3th of November. I would like my a refund. I'll seek the services of some other person to complete my floors in January or February Once i am readily available again. This person receives back on and says she identified as Philly and canceled my contract I advised her I did not convey to her to do that I want my a reimbursement so she gets a deal with on line who I've spoken to right before, he said he doesn’t know why the ticket was shut for a refund and no-one identified as me to debate the problems.

You will note my reaction down below yours. I have attempted quite a few variants to electronic mail the CEO with no luck. If you discover a working e mail for him, make sure you share as I supposed my response for him.

They don’t even wish to mention the wall and baseboards they harmed. I however don’t have light in my Bed room. Plus the best part is I’m in a very wheelchair and might’t to many of the plugs. iT has been a dwelling HELL I suppose I must get a lawyer to acquire them to repair what they've got ruined, These are the worst..

They've cheated the incorrect consumer and the rest of you should awaken and stop buying their lies.

Yesterday I got a call from Manny within the “corporate office” Having said that my file landed on his desk! Ha ideal. He was undoubtedly not from corporate the way in which he spoke to me. Even had the gall to inquire me why I had been chuckling when he stated they need an opportunity to help it become proper!

m. – twelve:00am if this isn’t alright he can come back on 9/five/2018. I’m upset Along with the Salesperson Danny Gomez for the reason that he lied about when employees would start out and end The work. I come to feel this firm breached the deal by not with the ability to finish perform after they said they would. When l contacted the Salesperson Danny Gomez he was reluctant to provide me administrators names and phone number so l could create a grievance. I have attempted to get in touch with customer service and was instructed the corporation would Speak to me in 24 several hours currently being I have not read everything l experimented with to achieve out towards the Salesperson but l notice he lied and will say nearly anything to obtain a sale which can be sad. If l don’t get a response from the supervisor to test to empiretoday review get this solved l can get a lawyer to dispute this deal for work which was done!

I known as back again using possibility one this time. I was informed that Empire’s quotations are only good for 30 days & that I would need to possess a revenue agent return to my household for an estimate. I asked for a quote on these rooms at my June appointment so I wouldn't have to invest my beneficial time repeating this process. Should I also mention this will save time & funds for Empire in vacation bills & staff several hours? To include insult to personal injury (metaphorically Talking), I can get an vehicle e-mail an auto-bot reminder phone 24 several hours previous to my new appointment. Rarely what I'd personally look at good quality customer service. But for The very fact it will be cruel to the representative, perhaps we won’t be home with the appointment. I’d want to stick with a company that I’ve hired Formerly but Empire, you will be which makes it hard me to take action all over again.

Oct seventeen, 2017 at 2:01 pm I'm composing in response to this type of weak working experience with your organization from the revenue folks lying about dampness barrier they had been putting down it need to of been the thicker just one that is not what we gained also my residence 7 times counting is not completed all of the transitions items aren't down because the installer Lower them Improper so they'd to have new moreover they did not have quarter round to match my cupboards also my quarter spherical appears to be like terrible it was never ever concluded or caulked It is just a excursion hazzard in addition to the changeover piece for my carpet is just not on and my carpet is pulling back I happen to be lied to from Everybody in this company as to when this task should be to be done They broke the waterline to my fridge as I needed to contact a plumber to repair it not to mention he needed to Slash my drywall driving the fridge exactly where every one of the transitions pieces go are a trip hazzard this concern genuinely has to be looked after I would like I'd personally of observed this page before I made a decision to go with this business mainly because it seems like the customer service sales and installation all lie tomorrow is going to be 8 days my floor remains not done I'd personally like to find out When the installers are licensed and bonded as we had been informed whenever they have been my quarter spherical would not glance how it does and my floor in places will not be amount they advised me that could go away as I usually do not believe that either amusing detail they certain charge you regardless of whether work is not really accomplished neither certainly one of my two rooms or completed It's a shame Therefore if they are saying 40 decades While using the BBB and incredible customer service Incorrect if they are saying this sure product or service comes along with the floor not true I did not obtain the padding that was revealed to me and When you have a difficulty not one person calls you back again therefore you are on hold without end plus they hang up on you I'm one displeased customer I would hardly ever refer anyone To Them so Other than having an incomplete floor I have to fork out for somebody to repair my drywall on my freshly panted walls

I identified as again and was advised by Kim that Trevor’s 2nd inspection is currently lacking and they cannot locate the acceptance. How can that materialize? Whenever your crew/Kim from CS known as me to confirm which i was accredited for a full alternative.

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