5 Tips about empire today review You Can Use Today

I'd my carpet put in in 2012. It was imagined to be described as a good quality carpet & it seems ABSOLUTELY Terrible! It’s snagged almost everywhere & the seams are all arising & there’s patches of carpet lacking there. My first mobile phone get in touch with I had been informed I could be offered a get in touch with back again in two-3 times afterwards. I didn’t listen to anything at all so I contact back again yet again & was presented my reference amount & informed my other reference selection, from my 1st connect with, was closed for some reason! So during the necessarily mean time I obtain a letter indicating they couldn’t receive a hold of me & to call. I contact the person who was around the letter & I leave her a voicemail. She never known as me back! I identified as again & demanded to speak to some supervisor. The supervisor, who said his identify was Saul, acquired about the cellular phone & gave me my THIRD reference variety & mentioned It might be despatched to some manager & “escalated” & promised I'd personally receive a phone again by the subsequent evening.

m. – twelve:00am if this isn’t ok he can come back on nine/5/2018. I’m upset While using the Salesperson Danny Gomez simply because he lied about when personnel would get started and end The work. I really feel this enterprise breached the contract by not having the ability to full perform after they said they'd. When l contacted the Salesperson Danny Gomez he was reluctant to offer me administrators names and phone number so l could come up with a grievance. I have attempted to phone customer service and was informed the corporate would Get hold of me in 24 hours remaining I have not listened to everything l tried to succeed in out on the Salesperson but l understand he lied and will say anything to get a sale and that is unfortunate. If l don’t obtain a response from a manager to test to obtain this resolved l can get an attorney to dispute this agreement for function that was accomplished!

At this stage Empire has no regard for the customer or the problems that came about and I will have to hold out. I claimed thanks and hung up. It absolutely was his way or the freeway and he talks over you.

It will get even worse. They sent the incorrect laminate too! Get my salesman within the mobile phone and he retains attempting to inform me it’s the appropriate things. I now need to confirm to him it’s ALL WRONG. He lives quite nearby so I talk to if he can arrive at my household. Of course not. He'll contact me back again- Nonetheless Awaiting That decision. Now the soonest they are able to even return is Tuesday after which only do the laminate. I am now in limbo for your hardwood. We've now squandered our holiday days on account of this screw up. This was supposed to be a terrific knowledge, but it surely’s been anything but that! We have been SO PISSED OFF! Now becoming instructed I've to start The full procedure again While using the salesman to the hardwood. Is this the company I compensated for? I am now reconsidering my complete acquire.

Thank you for bringing your considerations to our attention. We regret to hear about your encounter, and we would want to comply with up along with you to further discuss your issues.

July thirteen, 2018 at 12:40 pm Wow, I desire to say A few other text that I’m feeling but that would only Allow you to believe that I am some un-educated donkey’s powering. I have experienced phone calls all 7 days pertaining to my appt. today, confirming it absolutely was heading to occur. My wife and I had to take the working day off operate and received up at four:thirty am to filter out almost everything inside our master Bed room along with a spare place, so we might have carpet mounted today. We finished going almost everything all around 8:00am. at eight:50am I used to be calling customer support mainly because I hadn’t heard from anybody however. Even though I was on hold, I obtained a get in touch with from customer service stating they didn't have more than enough installers do full our install today. Every thing we personal that was in four rooms is currently shoved into two rooms. I can Stay in this way for time it could just take them to put in carpet in 2 rooms but not than that.

This is not how we wish installations to go, and we’re worried about your knowledge. You should produce to us at customersupport at empire-today.com with both equally your account and speak to info, and mention Headquarters in the topic line so we are able to discuss this further.

We regret to listen to this was your experience and would want to more aid you. Please email your problems and account information and facts to customersupport at empire-today.com, and mention Headquarters in the topic line, so we can further more help you.

March twenty five, 2018 at 4:49 pm I acquired carpeting for 4 bedrooms coming up on 4 yrs ago using a warranty. Guarantee was for 5 years. Put in a lot of cash. Carpet here was introduced as top of the road stain resistant premium quality carpet. Carpet is just not stain resistant and it has stretch in Just about every of your four bedrooms. My spouse And that i are empty nesters and possess our child at home every now and then along with quests. Quite low targeted traffic throughout the decades. I contacted Empire Today and spoke using a rep named Rosemarie (562-741-1432) 1st I had been told that my issue could be tackled with in weekly. Two months went by and no reaction. I termed Rosemarie back and he or she initial instructed me that I didn't Possess a guarantee??? Following a discussion with Rosemarie, she pulled my account and said that I without a doubt experienced a five year guarantee and her supervisor Annette might be contacting me.

We sincerely regret to hear regarding your encounter and know that your purchase was cancelled for each your ask for. For those who carry on to obtain inquiries and/or considerations you should Speak to us at customersupport at empire-today.com.

– Chicago/Milwaukee customer service identified as me inside of three days and remaining a voicemail. I known as back again and left a voicemail for them. After a few times I named and remaining another voicemail. Three extra times when by with no return connect with And that i chose to get in touch with the most crucial customer support line. The Woman I spoke with tried out to reach an individual but more info was only able to leave a voicemail. Following three more days I yet again known as customer care and questioned them to escalate as I used to be throwing away my time, having no reaction and intensely disappointed.

The date now is 07/27/27 – Since we began – we have had the vast majority of carpet replaced twice, as well as vinyl replaced three times. We've got run out tolerance using this enterprise – their service Section acknowledges that Now we have had several difficulties – none of which were ours, they usually won’t reply to work with any longer. They however haven’t completed the job. Now the carpet within the learn Bed room is buckling up everywhere in the area – plus the learn rest room vinyl still really should get replaced.

two. The floating floor has now separated for the seams in two unique sites. I would love fast response on this case please.as I am concerned this is happening.

We all know your time is effective and fully grasp The rationale to your frustration. We’d like to achieve out to you personally to discuss your concerns, but we can easily’t Track down your account. You should Make contact with us at customersupport@ empire-today.com so we might discuss this more.

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