empire flooring phone number Things To Know Before You Buy

Half cost carpet sale - we carry samples to your home! Get in touch with Empire today to build a estimate and in residence session.

We aren't content about the work they completed for up and now They are really getting complications wanting to repair it they usually messed it up more. Be extremely cautious in making use of them.

As of 11:30am aug 21, 2017. I sit right here waiting around as I had been promised a contact in 30min. Nobody has known as. Nobody has confirmed up for my set up. I’m now calling in and finding resolution. I used to be promised an install

We’re let down to understand that you remain unsatisfied, and know that this has actually been a irritating expertise for you. We’ll proceed to review your concerns, and we’ll be in contact with you shortly.

He was appropriate, the stairs glimpse great!! They worked effectively in the night (right up until immediately after seven PM) to complete the job. They begun late and The task was incredibly skillfully performed for an exceptionally fair cost. The sole reason I give them 4 stars is for currently being late without warning. Usually, they exceeded expectations for the cost place.

There was Totally no “customer” in his Customer Service. It absolutely was simple to us that the method was his way or no way. He was not ready to even look at the situation.

I’ve contacted customer aid and whoever would respond to my calls in the last 2 months. I've placed above 16 phone calls and still haven't gained any resolution to our problem. We experienced carpet installed in April and it had been a awful sloppy task. We referred to as various periods, last but not least had someone appear Have a look and consider photographs and NO Stick to UP. I had to chase. Not a soul would return calls, they messed up numerous appointment times after which you can spoke unprofessionally and insulted us over the phone.

– I named customer service and another person was despatched To guage. He arrived, and assumes there was a fabric defect while in the trim. He also observed the set up position was not finished pretty very well as there are actually pencil marks and insufficient angle cuts in many parts of the trim.

PITTSBURGH, PENNSYLVANIA -- I placed an purchase with Empire Today for carpet in my match home. The put in was scheduled And that i experienced asked for for being called the working day prior to installation on account of time commitments. I had also asked for to get scheduled initial thing in the morning on account of The problem in scheduling. I did NOT receive a contact the day just before but at 8:30 the early morning of. They indicated they might be there in some unspecified time in the future while in the afternoon but couldn't provide a time. The installers sooner or later showed up at 6pm after I lastly referred to as them at 5pm. The installation was for a person space in addition to a list of stairs. 3 installers confirmed up.

Revenue rep also didn’t entirely disclose information about my get and what steps should be taken. This is absolutely preposterous, and they are not really wanting to resolve The problem.

June 4, 2018 at 3:seventeen pm We had a salesman come out to our dwelling in estimate us a cost for our kitchen area and laundry area when it came down to carrying out the job they arrived out and just performed the kitchen area region that they had no familiarity with the laundry space when we contacted them he reported that he under no circumstances quoted a price with the laundry area which can be he lifeless I contacted Empire The salesman arrive out to the house complaining this was going to arrive from his pocket for the error what did I need something at no cost he quoted to me also that he was only creating $forty Fee off that occupation that $400 was going to have to occur outside of his pocket he also mentioned to me was I willing to pay out Section of it I claimed no I pays $one hundred fifty far more It's not at all my fault that you just messed it up I do feel that I should not should come away from pocket on everything but he agreed to this and left our residence did not listen to almost nothing back again from him so I referred to as Customer Treatment once again he calls me today telling me fundamentally I used to be a liar that he didn't agree to that witches he agreed to this in front of me and my spouse plus the people today setting up the ground not but have I listened to again from any person presently as today on this make any difference it’s all guarantees that they are going to Call you or they can e-mail you they are going to do that for a lengthy stretch of time to disregard the issue with any luck , my wording is suitable within the spelling sorry if It's not necessarily I empire today feel people today should explore the situation additional before purchasing floors I is not going to provide them with a great ranking until eventually they maintain With all the promise of whatever they mentioned they have been likely to do right up until that time I will likely not give a great creating or anything else I am not sure how I acquired to this distinct internet site but I’m happy I did by the way the only real cause I agreed to the $a hundred and fifty further just because he created me and my spouse really feel guilty that he was about to must arrive away from pocket for hundred pounds that's I are convinced is really reduced down

In fact I discussed this enterprise to people in line at Meijer’s they usually realized about empire and would not make use of them for very little. They have had relatives and buddies who had expert identical issues with empire. I see that the corporation responds to these rapidly, Yeah Ideal, this is truly a company who don’t treatment about customer fulfillment or service.

I'm nonetheless waiting around. I now truly feel like I have squandered my dollars and I realize I have squandered my Important TIME!

I referred to as again and was explained to by Kim that Trevor’s second inspection is currently missing and they can not locate the approval. How can that transpire? When your crew/Kim from CS called me to verify that I was permitted for an entire replacement.

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